Frequently Asked Questions
Where do you ship to?
We ship to all EU countries.
(Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.)
How much does shipping cost?
All prices are in SEK (Swedish kr) and include 25% moms (Swedish VAT).
Sweden: 69 kr (Free shipping on orders over 800 kr)
Denmark, Germany & Finland: 118,- kr (Free shipping on orders over 1000 kr)
The rest of EU *: 138,- kr (Free shipping on orders over 1800 kr)
* Belgium, Bulgaria, Estonia, France, Greece, Ireland, Italy, Croatia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Rumania, Slovakia, Slovenia, Spain, Czech Republic, Hungary and Austria
Will I get a tracking number?
Most orders are shipped with DHL. You will get a tracking number in an email when your order is packed.
Can I return a product?
Koneko Fabrics is based in Sweden and follow the EU and Swedish legislation regarding returns and refunds.
I hope you will be pleased with your purchase from Koneko Fabrics online store, but if for some reason you are not happy about the received item, you must contact me within a 14 days period after receiving the purchased items to let me know that you want to return it by writing an email to firstname.lastname@example.org.
The item in must be in a condition where it can be sold again. Fabrics that have been cut, washed or in any way altered cannot be returned. Fabrics bought by the dm from a roll cannot be returned for a full refund since it has been cut to your requirements.
Please read the Refunds Policy here before initiating a return.
If the package is visibly damaged when you pick it up at your local DHL service point, you must let the person handing you the package know that it is damaged and make sure that they register it.
If upon unboxing, you see that the items that you have purchased have been damaged, you should let me know as soon as possible by sending an email to email@example.com - no later than 5 days from receiving the package.
All prices in the store are based on Swedish kronor (kr) and always include 25% Swedish VAT.
You can choose another currency (from within the EU) from the menu. Prices in currencies othar than Swedish kronor are calculated with the current exchange rate and can therefore vary from day to day. The price includes 25% Swedish VAT regardles of the chosen currency.
If you are a business registered for VAT in the EU, you can contact me to inquire about buying at a wholesale price.
You can pay with VISA, Mastercard, Klarna, iDEAL, Paypal and a couple of other more options.
You choose your payment method at checkout.